Training
Contact Storman Support
AU Phone: 1300 669 020 (+61 7 3319 1522 internationally)
NZ Phone: +64 9 280 3393
(Select option 2, and have your site code ready. To find your site code in Storman Cloud, login and look at the bottom of the screen on the right hand corner to find your site code under My licence.)
Important: If your Support & Updates Subscription expires, access to the support portal and any online services such as Online Payments, Online Reservations, etc may cease automatically. If you subscribe to our software and let your payments lapse, it could stop working. Please ensure you make any renewal payments by the due date to retain access.
You can also contact Support by filling out the form on this page. A ticket will be created, and someone from our team will be in touch!
Did you know?
You can access our Online Chat and Knowledge Base straight from Storman Cloud.
Chat is the fastest way to get help and we recommend this is where you start!
You’ll notice a grey ‘help’ icon on the bottom left of your screen when using Storman Cloud. This is connected to our Knowledge Base, and will give you suggestions on articles you can read, based on the pages and screens you are on throughout Storman Cloud. You can also opt to chat to us from this menu if you require more help and want a quick answer!
To request support, please fill out the form below.
Our Locations
Australia / Asia
Australian Eastern Standard Time:
Monday to Friday: 8:00am – 3:00pm
Saturday: Site-down only
Sunday: Site-down only
*In the event of a weekend site-down, you will be asked to leave a voicemail. Our on-call team member will then call you back as soon as possible.
Storman is closed on public holidays.
New Zealand
New Zealand Time:
Monday to Friday: 8:00am – 3:00pm
Saturday: Site-down only
Sunday: Site-down only
Storman is closed on public holidays.
Australia
UK Greenwich Mean Time (GMT):
Monday to Friday: 8:00am – 5:00pm GMT
Saturday: Site-down only
Sunday: Site-down only
Oh, hello! You’ve stumbled across our Australasian website. We recommend heading over to our UK website by clicking here.
You can contact UK Support on +44 (0)1473 875014.
Storman is closed on public holidays.
Other Helpful Links & Resources:
Need to change your unit license?
Adding a new site?
What can Storman Support help with?
