Storage Works is a seasoned self-storage provider offering high-quality storage solutions across multiple locations. Day-to-day operations are handled by a team of managers spread across their five facilities; Salisbury, Birmingham Marston Green, Birmingham City Centre and Cardiff. We talk to manager, Matt Willis about how Storman Cloud has changed the way he does business from everyday operations to future proofing.
The Challenge
Before switching to Storman, Storage Works faced significant operational challenges. They relied on Sage accounting platform for invoicing and debt collection, but this approach fell short in providing vital business metrics and scalability.
Key Issues:
- Efficiency: One employee was responsible for invoicing and debt collection, requiring data from multiple systems.
- Visibility: Lack of consolidated metrics hindered informed decision-making.
- Scalability: The fragmented system made it difficult to scale operations effectively.
The Solution
In 2017, Storage Works made the switch to Storman and hasn’t looked back since. After trialling another platform—described by Matt as “like using DOS!”—Storman immediately stood out for its accessibility, ease of use, and reliability.
Favorite Features:
- Accessibility: The cloud-based platform allows seamless access for all managers.
- Ease of Use: Intuitive design reduces the learning curve for staff.
- GoCardless Sync: Simplifies payments and debt collection.
- Outstanding Support: Phone, email, and web chat support offer quick resolutions—“often within minutes,” says Matt.
Implementation
Chris Corcoran from Storman led the initial setup, ensuring a smooth migration of complex data. According to Matt, the transition was “as seamless as we could have hoped for,” with no disruptions to operations.
Even as Storage Works adopted the latest version, Storman Cloud, the migration process continued to impress. “The move to Storman Cloud was again seamless,” Matt shares, noting how the platform enhances efficiency across all parts of the business.”
Lessons Learned:
The implementation process was a success, thanks to Storman’s expert support and focus on user needs. Storage Works continues to explore features of the platform, further refining their operations.
“We are still learning about all the features of Storman. Customer support I have to say is pretty unique. Phone, email or web chat support often with a result in minutes is paramount to us.”
Advice for Others Considering Storman?
For businesses considering Storman, Matt offers this advice:
“If you’re in doubt about the choice of software providers, please just give Storman a go. You’ll be happy.”
For Storage Works, the move to Storman has been transformative. By addressing their core challenges and providing a scalable, efficient solution, Storman has become an integral part of their operations, setting them up for continued success in the self-storage industry.
