FAQs - Storman Software

General Information

What is Storman Software?

Storman Software is a cloud-based self-storage management platform designed to streamline operations for self-storage facilities. It offers features like online move-ins, reservations, automated billing, and comprehensive reporting tools. Trusted by operators across Australasia, New Zealand, the UK, South Africa and the USA, Storman simplifies facility management with a user-friendly interface and robust support.

How can I access Storman Cloud?

You can access Storman Cloud through any modern web browser on your computer, tablet, or smartphone. Simply log in using your credentials at https://storman.com/login. There's no need for local software installation, making it convenient to manage your facility from anywhere.

Is there a mobile app for Storman?

Currently, Storman does not offer a dedicated mobile app. However, the Storman Cloud platform is fully responsive and optimised for mobile use, allowing you to manage your facility effectively from any device.

How do I get started with Storman?

Request a free demonstration to see the platform in action. Contact our sales team for personalised onboarding assistance. Visit https://storman.com to learn more and get started.

Can I convert from other software?

Yes! Currently we are able to convert a number of software packages, including: Space Manager, Syrasoft, SiteLink, Winsen and many other packages. Let Storman assess your software and conversion requirements. Please contact us for more information.

Support Information

What support options are available?

Storman provides comprehensive support through its Support Portal where you can: Submit and track support tickets. Access a growing knowledge base with over 500 articles and videos. Top up your SMS credits. Pay your Storman invoice online. Support is available during business hours, and the portal is accessible 24/7.

Is training available for new users?

Yes, Storman offers a variety of training resources, including: Introductory training videos. Step-by-step guides in the knowledge base. Webinars and live training sessions upon request. These resources are designed to help you and your team become proficient with the platform.

How do I contact Storman for support or inquiries?

You can reach Storman through: The Support Portal (https://storman.com/support-portal/) for technical assistance. The Contact Us (https://storman.com/contact/) page for general inquiries. Direct email or phone support, depending on your region. Our team is ready to assist you with any questions or issues you may have.

Feature Information

What reporting capabilities does Storman offer?

Storman Cloud provides a comprehensive suite of reports, including: Occupancy and revenue statistics. Debt management and payment histories. Sales and marketing performance metrics. Accounting exports to Xero, Sage, MYOB, and QuickBooks. These reports are designed to help you monitor and optimise your facility's performance. You can also create Custom Reports to suit your business needs.

What security measures are in place to protect my data?

Data encryption during transmission and storage. Regular backups to prevent data loss. Compliance with industry standards and regulations. Your data is hosted in secure, locally managed data centers to ensure privacy and reliability.

Can I integrate Storman with my website?

Yes, Storman offers several integration options: Storman Embed Pages: Allows customers to reserve units, move in online, and make payments directly from your website. Storman API: Provides developer-friendly tools to integrate Storman with your existing website or third-party applications. These integrations help automate processes and enhance the customer experience.

General Information

Support Information

Feature Information

Keen to have a peek at how Storman Cloud can help you grow your self storage business?

Contact Storman