Onboarding Support - Storman Software

Getting Started - with Storman Onboarding

As part of our onboarding service, we will work with you to configure the software so that its working as you want it to work! We will also import the relevant legal documents & self storage agreements (for current Self Storage Association members only).

Once it’s ready, we will then show you & your staff how to get started with your new self storage management software. This includes training articles and videos from our knowledge base, followed by a live online Q&A session with one of our dedicated onboarding specialists.

Sign Quote

You will work with our Sales team to find the best mix of our products and features to set your business up for success! Once you have signed your quote, we are ready to get you onboarded!

Information Gathering

We will send you an onboarding form to fill out, which gives our team the information we need to start creating your Storman instance. Don't worry - our team are here to help you with any questions you have along the way!

Training & Building

Over the following 5 days while our team build your Storman Cloud instance, you are provided with a video training course to help you get familiar with and make the most of your new management software. Learning topics include logging in, resetting your password, working with the Dashboards and explaining Overnight Processing & other day-to-day functions.

Technical Support

You now have access to two weeks of onboarding support via a dedicated specialist while you implement your new Storman platform into your business and prepare to GO LIVE! At this time you will be passed on to our support team to assist you with any ongoing queries.

Convert from other software

We often get questions from storage facility owners, asking us whether or not we can convert from their current self storage software package to ours.

YES, WE CAN!

Currently we are able to convert a number of software packages, including: Space Manager, Syrasoft, SiteLink, Winsen and many other packages. Let Storman assess your software and conversion requirements. Please contact us for more information.

All your questions answered here

What is Storman Software?

Storman Software is a cloud-based self-storage management platform designed to streamline operations for self-storage facilities. It offers features like online move-ins, reservations, automated billing, and comprehensive reporting tools. Trusted by operators across Australia, New Zealand, the UK, South Africa and the USA, Storman simplifies facility management with a user-friendly interface and robust support.

How can I access Storman Cloud?

You can access Storman Cloud through any modern web browser on your computer, tablet, or smartphone. Simply log in using your credentials at cloud.storman.com/login. There's no need for local software installation, making it convenient to manage your facility from anywhere.

Is there a mobile app for Storman?

Currently, Storman does not offer a dedicated mobile app. However, the Storman Cloud platform is fully responsive and optimised for mobile use, allowing you to manage your facility effectively from any device.

What support options are available?

Storman provides comprehensive support through its Support Portal where you can; submit and track support tickets, access a growing knowledge base with over 500 articles and videos and pay your Storman invoice online. Live chat support with a team member is available during business hours, and the portal is accessible 24/7. See our Contact Support page for more options!

Can I integrate Storman with my website?

Yes, Storman offers several integration options; Storman Embed Pages: Allows customers to reserve units, move in online, and make payments directly from your website. Storman API: Provides developer-friendly tools to integrate Storman with your existing website or third-party applications. These integrations help automate processes and enhance the customer experience.

What reporting capabilities does Storman offer?

Storman Cloud provides a comprehensive suite of reports, including; Occupancy and revenue statistics, Debt management and payment histories, Sales and marketing performance metrics, Accounting exports to Xero, Sage, MYOB, and QuickBooks. These reports are designed to help you monitor and optimise your facility's performance.

How do I get started with Storman?

Request a free demonstration to see the platform in action. Contact our sales team for personalised onboarding assistance. Visit https://storman.com to learn more and get started.

Is training available for new users?

Yes, Storman offers a variety of training resources, including; Introductory training videos, Step-by-step guides in the knowledge base, Webinars and live training sessions upon request. These resources are designed to help you and your team become proficient with the platform.

What security measures are in place to protect my data?

Data encryption during transmission and storage, regular backups to prevent data loss, compliance with industry standards and regulations. Your data is hosted in secure, locally managed data centers to ensure privacy and reliability.

How do I contact Storman for support or inquiries?

You can reach Storman through; The Support Portal (https://storman.com/support-portal/) for technical assistance. The Contact Us (https://storman.com/contact/) page for general inquiries. Direct email or phone support, depending on your region. Our team is ready to assist you with any questions or issues you may have.