Support

Australia

Phone: 1300 669 020

(+61 7 3319 1522 internationally)

(Select option 2, and have your site code ready. To find your site code in Storman Cloud, login and look at the bottom of the screen on the right hand corner to find your site code under My licence.) 

• Australian Eastern Standard Time:
  • Monday to Friday 8:30am – 5:00pm
  • Saturday 8:30am – 2:00pm
  • Sunday (Site-down only) 8:30am – 2:00pm
• Australian Western Standard Time:
  • Monday to Friday 8:30am – 3:00pm
  • Saturday 8:30am – 12:00pm
  • Sunday (Site-down only) 8:30am – 12:00pm

New Zealand

Phone: +64 9 280 3393

• New Zealand Time:
  • Monday to Friday 8:30am – 5:00pm
  • Saturday 8:30am – 5:00pm
  • Sunday (Site-down only) 8:30am – 5:00pm

United Kingdom

Phone support: +44 (0)1473 875014

• • Support is available from 8:30am – 5:00pm, Monday to Friday

Latin America & Caribbean

Phone: +52 477 779 5936

United States

Phone: +1 951 900 3149

• Eastern Daylight Time:
  • Monday to Friday 7:00am – 5:00pm

Submit a support request:

24/7 Online Support portal & Knowledge base

• Storman Cloud help and training 

• Product release announcements

• Lodge a support ticket 

• Topup SMS credits

Helpful Links

Download TeamViewer

• We use TeamViewer for remote support. You can download TeamViewer here.

Request forms:

• Need to change your unit license?
  Request your licence change with this form.
• Adding a new site?
  Storman new site configuration request form
• Need Online Move-Ins or Reservations set up?
  Online Move-ins and Reservations request form

What is support?

Storman’s technical support provides you with:

• Technical phone and email support
• Access to our comprehensive online support knowledge base
• Access to the latest Storman product releases
• Daily & weekly database check-ups (for hosted customers)
• Access to free Storman Power Sessions

Important notes

• If your Support & updates subscription expires, access to the support portal and any online services such as Online Payments, Online Reservations, etc will cease automatically. As such, please ensure you make any renewal payments by the due date.

• If you subscribe to our software and let your payments lapse, it could stop working.

Public holiday notice

Storman is closed on public holidays.