Technical Support

Contact our Technical Support Team

Australia / Asia

Phone:

1300 669 020 (+61 7 3319 1522 internationally)

 

  • Australian Eastern Standard Time:
    • Monday to Friday 8:30am – 5:00pm
    • Saturday 8:30am – 3:00pm
    • Sunday (Site-down only) 8:30am – 3:00pm
  • Australian Western Standard Time:
    • Monday to Friday 8:30am – 3:30pm
    • Saturday 8:30am – 1:00pm
    • Sunday (Site-down only) 8:30am – 1:00pm

Europe / United Kingdom

Phone:

+44 800 228 9784

  • British Summer Time:
    • Support is available from 8:30am – 5:00pm, Monday to Friday

Latin America & Caribbean

Phone:

+52 477 779 5936

New Zealand

Phone:

+64 9 280 3393

  • New Zealand Time:
    • Monday to Friday 8:30am – 5:00pm
    • Saturday 8:30am – 5:00pm
    • Sunday (Site-down only) 8:30am – 5:00pm

United States

Phone:

+1 951 900 3149

  • Eastern Daylight Time:
    • Monday to Friday 7:00am – 12:00pm

Public Holiday Notice

Please note our adjusted operating hours over the following dates… 

  • 14/04/2017: Closed
  • 17/04/2017: Closed
  • 25/04/2017: AU & NZ Closed

Online Support

24/7 Support Portal

Have you tried our online support portal? Access hundreds of how-to articles, movies, and more!

Lodge a Support Ticket

You can also lodge a Support Ticket online, any time.

Download TeamViewer

We use TeamViewer for remote support. You can download it here.

What is Support?

Storman’s technical support provides you with:

  • Technical phone and email support
  • Access to our comprehensive online knowledgebase
  • Access to the latest Storman product releases
  • Daily & weekly database check-ups (for hosted customers)
  • Access to free Storman PowerSessions – our training webcasts

Important notes

  • If your Support & Updates Subscription expires, access to the support portal and any online services such as Online Payments, Online Reservations, etc will cease automatically. As such, please ensure you make any renewal payments by the due date.
  • If you subscribe to our software and let your payments lapse, it could stop working. As such, please ensure you make any payments by the due date.