How StoreStuff Self Storage Transformed Customer Experience and increased occupancy with Storman’s Real-Time Booking Solution.
Before implementing Storman’s embedded bookings page, StoreStuff’s biggest challenge was pricing and availability of their storage units online. Originally, Thomas used an ‘Instant Quote’ page, which provided customers with a pricing estimate and a summary of facility features. However, whenever specific unit sizes sold out, he had to update the site’s backend manually. This process involved swapping information and editing HTML, a time-consuming task that was inefficient and created additional pressure.
The limitations in the booking process not only demanded Thomas’s time but also made it challenging to hand over tasks to other staff without significant training. The system restricted operational flexibility and became an obstacle in meeting customers’ needs for quick and accurate information on unit availability.
A competitive edge
The company prioritised technology that allowed them to adapt to changing times and a changing competitive landscape.
Increased Customer Satisfaction
Ensuring customers had the ability to book what they wanted, when they wanted!
Remote Management
The ability for completely remote management was paramount for this small family run and owned business meaning no business would be lost due to missing a call!
