Did you know?

You can access our Online Chat and Knowledge Base straight from Storman Cloud.

Chat is the fastest way to get help and we recommend this is where you start! 

You’ll notice a grey ‘help’ icon on the bottom left of your screen when using Storman Cloud. This is connected to our Knowledge Base, and will give you suggestions on articles you can read, based on the pages and screens you are on throughout Storman Cloud. You can also opt to chat to us from this menu if you require more help and want a quick answer!

Contact Storman Support

AU Phone: 1300 669 020 (+61 7 3319 1522 internationally)
NZ Phone: +64 9 280 3393

(Select option 2, and have your site code ready. To find your site code in Storman Cloud, login and look at the bottom of the screen on the right hand corner to find your site code under My licence.)

Important: If your Support & Updates Subscription expires, access to the support portal and any online services such as Online Payments, Online Reservations, etc may cease automatically. If you subscribe to our software and let your payments lapse, it could stop working. Please ensure you make any renewal payments by the due date to retain access.

You can also contact Support by filling out the form on this page. A ticket will be created, and someone from our team will be in touch!

Support Operating Hours

Australian Eastern Standard Time:

Monday to Friday: 8:00am – 3:00pm
Saturday: Site-down only
Sunday: Site-down only

*In the event of a weekend site-down, you will be asked to leave a voicemail. Our on-call team member will then call you back as soon as possible.

Storman is closed on public holidays.

New Zealand Time:

Monday to Friday: 8:30am – 3:00pm
Saturday: Site-down only
Sunday: Site-down only

Storman is closed on public holidays.

Oh, hello! You’ve stumbled across our Australasian website. We recommend heading over to our UK website by clicking here.

You can contact UK Support on +44 (0)1473 875014. Support is available from 8:30am – 5:00pm GMT, Monday to Friday.

Storman is closed on public holidays.

Phone: +1 951 900 3149 Support is available Monday to Friday 7:00am – 5:00pm, Eastern Daylight Time.

To request support, please fill out the form below.



24/7 Support Portals

Just need a nudge in the right direction? You can access our online knowledge base for tips and how-to guides at any time, and top up SMS credits here.

ACCESS SUPPORT

Lodge a Support Ticket

For help or guidance, our customers can lodge a support ticket online to receive technical assistance from the team.

LODGE A TICKET

Other Helpful Links & Resources:

What can Storman Support help with?

Storman’s technical support provides you with:

  • Technical phone and email support for your Storman Cloud and Storman One software.
  • Access to our comprehensive online support knowledge base full of how-to guides and handy tips!
  • Information on all the latest Storman Cloud product releases.
  • Subscription to our regular eNews and updates.