StorHub is a growing self-storage provider operating four facilities across Rouse Hill, Forestville, Homebush, and Revesby. With 2,837 units and 20 months in operation, the company is led in Australia by CEO Simon DeGaris and Head of Operations Craig Dapkewitch. As StorHub expanded, they sought a more efficient, integrated management system to enhance operations and customer experience.
The Objective:
Before adopting Storman Cloud, StorHub faced a major challenge in managing customer enquiries, communication, and unit movements using multiple systems. One platform was used for new customer interactions, while another handled payment processing and unit management. This fragmented approach led to inefficiencies, made training and operations complex for staff, and resulted in inaccurate reporting.
The Transition to Storman:
Having previously used Storeganise and Sitelink, StorHub sought a more integrated and customer-centric solution. Four months ago, they transitioned to Storman Cloud with the support of Storman’s onboarding team. The transition process was smooth, with strong communication enabling effective problem-solving and empowering staff to confidently use the platform.
“We are excited for the opportunities that Storman has provided for our business growth that was capped previously.”
Favourite Features and Benefits:
Customer-Centric Design
Unlike previous systems that focused on individual units, Storman Cloud is built around the customer and their storage agreement, making it significantly more efficient to manage enquiries and requests.
Seamless Onboarding
The support from Storman’s onboarding team ensured a hassle-free changeover, equipping centre teams with the knowledge and confidence to navigate the system effectively.
Efficiency & Accuracy
Having a single, all-in-one solution eliminated inefficiencies and improved reporting accuracy.
Advice for Others Considering Switching to storman?
StorHub has already seen the advantages of using Storman Cloud, with further functionality yet to be fully utilised as the business continues to grow. Craig Dapkewitch advises other storage operators considering a new management platform:
“Be open to the possibility that there is a platform that can deliver everything you require to manage your customers, your inventory and, most importantly, your revenue. Changing systems can be challenging, but should never hold you back from reaching your full operational potential. The Storman team were proactive in addressing common challenges and highly responsive to unique business needs.”
