Our new support portal is live!
We have just launched an updated support portal which contains our ticketing system as well as a brand new knowledge base for Storman Cloud. You can find the portal here: https://storman-help.freshdesk.com/support/home. Please log in with your email address, or feel free to sign up with Facebook, Google or Twitter.
The support portal provides you the ability to:
- Submit and view support tickets.
- View knowledge base articles that help you to use Storman Cloud.
- See our growing video library.
- Top up your SMS.
- Pay your Storman bills online (Storpay).
The Knowledge base has more than 170 articles in it, grouped into the areas below:
- Getting Started. A suite of articles to help you get started with Storman Cloud.
- Reports. All reports in Storman Cloud now have a full description of what they are in here! We really do mean ALL as well!
- Using Storman day-to-day. These articles help you with day-to-day activities such as managing your customers account, invoicing and payments, overnight processing and Accounting exports.
- Coming from Storman One. Hints and tips for customers moving to Storman Cloud from Storman One.
- Setting up Storman Cloud! Articles that relate to setting up and maintaining Storman Cloud.
- What’s new. This is where you’ll find all the release notes.
- Storman Payment Services. Everything you need to know about using Autopay, BPAY, Direct Debit, Chargebacks and Storpay!
- Our video library & FAQ.
- Online Move-ins and Reservations. We have a few helpful articles in here for Online Move-ins and Reservations.
If you have any feedback on the articles, we’d love to hear about it. At the end of each article you’ll see this:
Please let us know if you like the article, or if we need to improve it!
We hope you find the new knowledge base useful!