Those familiar with the Net Promoter Score (NPS) will know that there are three types of customers; Detractors, Passives...
Once again Storman had the privilege of being involved in this year’s Self Storage Association of Australia (SSAA) conference...
I recently attended the SSAA’s (Self Storage Association of Australasia’s) networking event on the Sunshine Coast. It was a great evening, and...
Part 3: Prioritise, Implement & Test Now that we understand the importance of the customer journey and have mapped...
Disruption can be characterised as innovative new businesses sweeping away old ways of doing things. The emergence of several...
(This article is in reference to Storman One.) Having worked in the self storage industry (more specifically, with self...
Part 2: Creating Content and Driving Emotion Touchpoints and Content In Part 1 of this series, we looked at...
A Customer Journey is the term given to the complete experience that a customer goes through when interacting with...
We are pleased to announce that Storman was honoured with the “2017 Innovation Award” at the recent Self Storage...
Most of the time, the ideas for my posts come from random moments of inspiration while waiting for something...