As the world moves towards an ever-increasing reliance on digital communication methods, SMS has become a must-have tool in...
SMS is a must-have tool in your arsenal for keeping in touch with your customers… but with communications going...
Marketing is an evolving beast - with new software tools, search engine algorithms and social media platforms to learn...
Those familiar with the Net Promoter Score (NPS) will know that there are three types of customers; Detractors, Passives...
Part 3: Prioritise, Implement & Test Now that we understand the importance of the customer journey and have mapped...
(This article is in reference to Storman One.) Having worked in the self storage industry (more specifically, with self...
Part 2: Creating Content and Driving Emotion Touchpoints and Content In Part 1 of this series, we looked at...
A Customer Journey is the term given to the complete experience that a customer goes through when interacting with...
Most of the time, the ideas for my posts come from random moments of inspiration while waiting for something...
Self storage industry valuer, Malcolm Collins, recently wrote about freehold property worth. In his piece, Malcolm spoke of the...