As the world moves towards an ever-increasing reliance on digital communication methods, SMS has become [...]
SMS is a must-have tool in your arsenal for keeping in touch with your customers… [...]
Marketing is an evolving beast - with new software tools, search engine algorithms and social [...]
Those familiar with the Net Promoter Score (NPS) will know that there are three types [...]
Part 3: Prioritise, Implement & Test Now that we understand the importance of the customer [...]
(This article is in reference to Storman One.) Having worked in the self storage industry [...]
Part 2: Creating Content and Driving Emotion Touchpoints and Content In Part 1 of this [...]
A Customer Journey is the term given to the complete experience that a customer goes [...]
Most of the time, the ideas for my posts come from random moments of inspiration [...]
Self storage industry valuer, Malcolm Collins, recently wrote about freehold property worth. In his piece, [...]
As any self storage facility knows, current and past storers provide a wealth of information [...]
I recently had the pleasure of presenting at the Self Storage Association of Australasia’s (SSAA’s) [...]
